Reference

Our Legal Terms and Your Rights

cricex operates under a defined legal framework that governs how your account, your data and your activity on our platform are handled.

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cricex Our Legal Terms and Your Rights
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about our terms, a request to access or delete your personal data, or a concern about how your account is being handled, our legal and compliance team…

Email — Legal Queries Send your written legal request or data access query to our compliance address. Include your registered account email so we can verify your identity and locate your records without delay.
Live Chat — Policy Questions Our support agents available via live chat can direct you to the correct legal document, clarify specific clauses or escalate your concern to the compliance team if the matter requires formal handling.
Account Dashboard — Data Requests Logged-in account holders can submit a data export or deletion request directly through the account dashboard under Privacy Settings, without needing to contact support separately.
POLICY HANDLING STANDARDS

How We Manage Data, Cookies and Account Security

Every policy decision on cricex is designed to be transparent, auditable and consistent. We handle your personal data under defined retention schedules, secure your account with encryption at rest and in transit…

Data Retention Schedule

We retain account and transaction records for the period required by applicable law. Once that period lapses, data is deleted or anonymised automatically without you needing to submit a request.

Cookie Disclosure

We use session cookies for login security, analytics cookies to understand how pages are used, and preference cookies to remember your language and display settings. You can manage cookie categories from the cookie banner.

Account Encryption

Your password is stored as a salted hash and never in plain text. All communication between your browser and cricex.top uses TLS 1.2 or higher, so your session data is protected from interception.

Data Access Rights

You may request a copy of all personal data we hold about you at any time. We will package and deliver it to your registered email within seven days of identity verification.

Who Handles Your Complaint

Legal and data-related complaints are handled by our dedicated compliance officer, not by general customer support. Escalated issues receive a case reference number and a written response.

Requesting Account Changes

To correct inaccurate personal details, update your registered mobile number, or change the email tied to UPI or Paytm deposits, submit a request through the Account Settings page with identity verification completed.

Frequently Asked Legal Questions

Below you will find answers to the legal questions we receive most often. If your question is not covered here, contact our compliance team directly and we will provide a written response within five business days.

These terms apply to any person who opens or uses an account on cricex.top where access is permitted under local law. Eligibility depends entirely on the laws of your local jurisdiction, and it is your responsibility to confirm that access is lawful where you are located.

We collect the information you provide when creating your account — name, email, mobile number and payment identifiers linked to UPI, Paytm or PhonePe. We also collect transactional records, login timestamps and device identifiers for security and fraud-prevention purposes.

Retention periods are determined by applicable law in the jurisdiction from which your account was opened. Where no specific legal period applies, we retain active account data for as long as the account remains open and delete it within 90 days of a verified closure request.

Yes. You may request full account closure and data deletion through the Privacy Settings section of your dashboard or by emailing our compliance team. We process verified deletion requests within seven business days, subject to any retention obligations imposed by law.

Disputes are first addressed through our internal complaints process — submit your concern in writing to the compliance team with your account details and a clear description of the issue. If internal resolution is not reached, the governing law and jurisdiction specified in our full terms document apply.

Any amendment to our legal terms is communicated to your registered email address at least seven days before the change takes effect. A notice banner also appears on cricex.top at login. Continuing to use the platform after the effective date constitutes your acceptance of the updated terms.

Strictly necessary cookies cannot be disabled as they maintain your login session and security. Analytics and preference cookies are optional — you can accept, reject or manage them category by category through the cookie preference panel, accessible via the link in our site footer.

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