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Terms and Conditions at cricex

These terms set out the rules that govern your account on cricex — what you agree to when you join, how we handle your activity, and what you…

Governed by applicable Indian lawAccount eligibility by regionUPI, Paytm, PhonePe coveredFull dispute resolution pathUpdated terms notified by email
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cricex Terms and Conditions at cricex
TERMS CONTACT

Reach Us About These Terms

If any clause is unclear or you need to raise a dispute about how a term has been applied to your account, our support team is the right starting point.

Email Support Send your query to our support address with your account ID and the specific clause you want to discuss. We log every request and respond with a reference number so you can track progress.
Live Chat The live chat window inside your account dashboard connects you to a terms-aware agent during operating hours. For complex disputes, the agent will escalate to our compliance desk within one business day.
Dispute Form For formal disputes about account actions taken under these terms, submit the dispute form in your account settings. We treat every submission as a time-stamped record and respond within five business days.
HOW WE OPERATE

Account Security and Data Under These Terms

These terms work alongside our privacy practices to explain how your data and account activity are managed on cricex.

Data Handling

Your account data — name, contact details, transaction history — is held on encrypted servers. We do not sell it to third parties, and access inside our team is role-restricted to staff who need it to process your account.

Cookie Policy

We use session cookies for login state and analytics cookies to understand how you move through the lobby. You can adjust cookie preferences in your browser; disabling analytics cookies does not affect account functionality.

Account Security

Two-factor authentication is available and encouraged on all accounts. If we detect an unusual login pattern — new device, unfamiliar IP region — we pause the session and send a verification prompt to your registered email or phone.

Data Retention

We keep account records for as long as your account is active and for a statutory period after closure, in line with applicable Indian financial regulations. After that period, personal identifiers are removed from our live systems.

Contact for Changes

To request a correction to your account data or to ask what we hold on you, email our data team with your account ID. We process data-access requests within 30 days, as required under applicable law.

Account Closure

You can close your account at any time through the settings menu. Pending withdrawals to UPI, Paytm, or PhonePe are processed before closure is finalised; any remaining balance is returned to your verified payment method.

Common Questions About These Terms

We have answered the questions our account holders ask most often about how these terms apply to their accounts, their data, and their right to dispute a decision made under this policy.

Access and eligibility depend on local law and are available where local law permits. It is your responsibility to confirm that using the platform is lawful in your specific state or territory before opening or continuing to use your account.

We will send a notification to your registered email address before any material change takes effect, describing what has changed and when. Logging in after that date and continuing to use your account means you accept the updated terms.

Yes. Email our data team with your account ID and a written request. We will compile and send you a summary of the personal data we hold within 30 days, in line with applicable Indian data-protection requirements.

Any balance remaining at the time of closure is returned to your verified payment method — UPI, Paytm, or PhonePe — once identity verification is complete. Pending transactions are processed before the account is formally closed.

Submit a formal dispute through the dispute form in your account settings. We log the submission with a timestamp and commit to a written response within five business days. If the matter is unresolved, we will explain the next escalation step.

You must be of the legal age required by the law of your jurisdiction and must not be accessing the platform from a region where such use is prohibited. These terms cannot override local law, and eligibility depends entirely on where local law permits access.

We retain your records for the statutory period required under applicable Indian financial and data-protection regulations. After that period, personal identifiers are removed from our active systems and are no longer accessible to operational staff.

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