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How cricex Handles Your Personal Data

At cricex, we take the privacy of every account holder seriously — this page sets out exactly what data we collect, why we collect it, and how we…

Data collected only as neededEncrypted storage at restNo sale of personal dataYou can request deletion anytimeIndia-relevant jurisdiction handling
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cricex How cricex Handles Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access, correct or delete the personal data we hold about you, our dedicated privacy support line is open 24 hours a day, seven days a week.

Email Request Write to our privacy team at the address listed in your account portal. We acknowledge data requests within 24 hours and aim to resolve them fully within 72 hours of receipt.
Live Chat Start a live chat session from any page on cricex. Identify yourself as submitting a privacy query and our agent will escalate it to the data-handling team immediately.
Account Portal Log into your account and navigate to Privacy Settings. From there you can download a copy of your stored data or submit a deletion request without contacting support directly.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

cricex applies multiple layers of security to your personal data — from encryption in transit to strict internal access controls.

Encryption in Transit

All data exchanged between your device and our servers is encrypted using TLS 1.2 or higher. This applies to account login, payment references via UPI or Paytm, and any support messages you send us.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage or disable non-essential cookies through the Cookie Settings panel in your account.

Account Security

Two-factor authentication is available on your account and we strongly encourage activating it. Any suspicious login attempt triggers an automatic notification to your registered mobile number or email.

Data Retention

We hold active account data for the duration of your account. Once an account is closed, we retain only the minimum records required by applicable regional law, after which personal data is deleted or anonymised.

Third-Party Access

Personal data is shared with payment processors like PhonePe or Paytm only to the extent needed to complete a transaction. We do not sell, rent or trade your data with advertisers or unrelated third parties.

Your Rights

You have the right to request access to your data, ask for corrections, and request deletion where no legal obligation requires us to keep it. Submit these requests via email, live chat or your account portal.

Frequently Asked Privacy Questions

Here are the questions account holders ask most often about how cricex handles their personal data, from what we collect to how long we keep it and how you can exercise your rights.

We collect your name, email address, mobile number and device identifiers when you open an account. Payment references from UPI, Paytm or PhonePe transactions are also recorded for wallet reconciliation, but full payment credentials are never stored on our servers.

We share data only with payment processors required to complete your transactions, such as UPI networks or PhonePe. We do not sell or share your personal data with advertisers, data brokers or any unrelated third party under any circumstances.

Your data is kept for the lifetime of your active account. After you close your account, we retain only the minimum records that applicable regional law requires, then delete or anonymise everything else within a reasonable period.

Yes. Log in to your account and visit Privacy Settings to download a structured copy of your stored data. Alternatively, email our privacy team or raise the request via live chat and we will fulfil it within 72 hours.

Submit a deletion request through the Privacy Settings in your account portal, or contact us via email or live chat. We will remove your data unless a legal obligation requires us to retain specific records for a defined period.

We use session cookies for account functionality and analytics cookies to measure page performance. Non-essential cookies can be disabled any time via the Cookie Settings panel in your account without affecting your ability to log in or make deposits.

Access to cricex and the application of this policy depends on local law and is available where local law permits. We apply data-handling standards consistent with applicable rules in the regions where our services are accessible.

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